We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words whose initial letters are capitalized have meanings defined under the following conditions. The definitions have the same meaning whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our Service or parts of our Service.
• Company, “We”, “Us” or “Our” refers to Pothik Foods.
• Brand / Service Name refers to VaitalTiffin Butter, a Pothik Foods offering.
• Cookies are small files stored on your device that may contain information about your browsing activity.
• Country refers to Bangladesh.
• Device means any device capable of accessing the Service, including a computer, mobile phone or tablet.
• Personal Data means information relating to an identified or identifiable individual.
• Service refers to the Website and ordering service.
• Service Provider means a person or company that processes data on behalf of the Company or assists us in providing the Service.
• Usage Data means data collected automatically through use of the Service.
• Website refers to VaitalTiffin Butter, accessible from https://vaitaltiffin-butter.pothikfoods.com/.
• You means the individual or legal entity accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service or placing an order, we may ask you to provide personally identifiable information, including but not limited to:

• Name
• Phone number
• Delivery or billing address
• Email address, if provided
• Order notes or instructions
• Order and transaction-related information
• Usage Data

Usage Data

Usage Data may be collected automatically when you use the Service. It may include your IP address, browser type, browser version, pages visited, visit time, device identifiers and other diagnostic data.

When you access the Service through a mobile device, we may automatically collect information such as device type, operating system, mobile browser type and related technical information.

Tracking Technologies and Cookies

We may use cookies, pixels, tags, scripts and similar technologies to understand website usage, improve performance, measure advertising effectiveness and provide relevant services.

• Necessary Cookies: Used to support core website and ordering functionality.
• Preference Cookies: Used to remember choices you make when using the Website.
• Analytics / Advertising Technologies: May be used to understand traffic, engagement and advertising performance.

Use of Your Personal Data

We may use Personal Data for purposes including:

• Providing and maintaining the Service and monitoring its operation.
• Processing and confirming orders, including delivery and customer support.
• Contacting you by phone, SMS, email or other communication methods regarding your order or request.
• Managing customer requests and responding to enquiries.
• Improving our products, website, services and customer experience.
• Analyzing marketing performance and website usage where applicable.
• Complying with legal obligations and protecting the rights and security of the Company and customers.

Sharing of Personal Information

We may share information in limited circumstances, including:

• With service providers who help us operate our website, process orders, deliver products or provide customer support.
• With delivery or logistics partners when necessary to fulfil your order.
• With business partners or affiliates where required for legitimate operational purposes.
• For legal reasons if disclosure is required by applicable law, court order or government authority.
• With your consent for another stated purpose.

Retention of Your Personal Data

We retain Personal Data only for as long as necessary for the purposes described in this Privacy Policy, including order management, customer service, legal obligations, dispute resolution and enforcement of agreements.

Transfer of Your Personal Data

Your information may be processed or stored in locations used by our service providers. Where such processing occurs, we take reasonable steps to ensure your information is handled securely and consistently with this Privacy Policy.

Delete or Correct Your Personal Data

You may contact us to request access to, correction of or deletion of Personal Data you have provided, subject to any information we are required to retain for legal, accounting, fraud-prevention or operational reasons.

Disclosure of Your Personal Data

Business Transactions

If Pothik Foods is involved in a merger, acquisition, restructuring or asset transfer, Personal Data may be transferred as part of that transaction where legally permitted.

Law Enforcement and Legal Requirements

We may disclose Personal Data where required by law or in response to valid requests from courts, regulators or other public authorities.

Security of Your Personal Data

We take commercially reasonable measures to protect Personal Data. However, no internet transmission or electronic storage method is completely secure, and absolute security cannot be guaranteed.

Children's Privacy

Our Service is intended for customers who can legally place an order or use the Service with appropriate parental or guardian involvement. We do not knowingly seek to collect unnecessary Personal Data from children.

Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for the content, privacy policies or practices of websites operated by third parties.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page. We encourage you to review this page periodically.

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