By accessing this Website or placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions. If you do not agree with these terms, please do not use the Website or place an order through it.

1. About Us

Pothik Foods is the parent brand and VaitalTiffin Butter is a product/landing-page identity operated under Pothik Foods.

The Website referred to in these Terms is: https://vaitaltiffin-butter.pothikfoods.com/

2. Product Information

We aim to present product names, ingredients, weights, images, descriptions and prices as accurately as reasonably possible. Product appearance, packaging or presentation may vary slightly where changes are made to packaging, production or photography.

Customers should review the product information before ordering. If you have any allergy, dietary restriction or ingredient-related concern, please contact us before placing an order.

3. Orders

An order is considered submitted when you complete the order form and press the order confirmation button. We may contact you by phone or other communication method to verify order information before processing or dispatch.

When placing an order, you agree to provide accurate information, including:

• Your name;
• A reachable mobile phone number;
• A complete and accurate delivery address;
• The correct product or package selection; and
• Any important delivery instructions.

We reserve the right to refuse or cancel an order where the information provided is incomplete, clearly incorrect, fraudulent, abusive, duplicated excessively, or where the product is unavailable.

4. Prices and Payment

Product prices displayed on the Website are shown in Bangladeshi Taka (BDT / ৳), unless stated otherwise.

Delivery fees may be added to the product price according to the delivery location and the delivery option shown at checkout.

Where Cash on Delivery is available, the customer is expected to pay the applicable order amount when the product is delivered.

We may update product prices, offers or delivery charges from time to time. The price applicable to an order is generally the price displayed or confirmed at the time the order is placed, subject to correction of obvious technical or pricing errors.

5. Delivery

Delivery time estimates are provided for convenience and may vary because of courier operations, weather, public holidays, address accuracy, customer availability or other circumstances beyond our reasonable control.

Customers are responsible for providing an address and mobile number where they can reasonably be reached.

If delivery cannot be completed because of an incorrect address, unreachable phone number, repeated refusal to receive the parcel or other customer-side issues, we may cancel the delivery or require additional delivery charges for a subsequent attempt where appropriate.

6. Order Cancellation

If you need to cancel or change an order, please contact us as soon as possible. We will try to accommodate the request where the order has not already been processed or handed over for delivery.

Once an order has entered courier or delivery processing, cancellation may not always be possible.

7. Damaged, Incorrect or Problematic Orders

If you receive a damaged product, an incorrect item or another order-related problem, please contact Pothik Foods as soon as reasonably possible and provide relevant order details.

We may request photographs, videos, packaging information or other reasonable evidence to verify the issue before offering an appropriate resolution.

Any replacement, refund or other remedy will depend on the circumstances of the order, the nature of the issue and applicable law.

8. Website Use

You agree not to misuse the Website. In particular, you must not:

• Use the Website for unlawful or fraudulent purposes;
• Attempt to gain unauthorized access to the Website, server, database or administrative systems;
• Introduce malicious code, viruses or harmful software;
• Interfere with the normal operation or security of the Website;
• Submit intentionally false or abusive orders; or
• Use automated systems to overload, scrape or disrupt the Website without permission.

9. Intellectual Property

Unless otherwise stated, the content of this Website—including brand names, logos, graphics, product photography, written content, design elements and other materials—is owned by Pothik Foods or used with appropriate permission.

You must not, without prior permission:

• Republish substantial Website content as your own;
• Copy or reproduce Pothik Foods branding for commercial use;
• Sell, rent or sublicense Website content;
• Misrepresent yourself as Pothik Foods or VaitalTiffin Butter; or
• Use our logo, product images or branding in a misleading manner.

10. Third-Party Services and Links

The Website may use or link to third-party services such as courier providers, social media platforms, analytics tools or external websites.

We do not control third-party websites and are not responsible for their independent content, availability, security or privacy practices.

11. Cookies and Tracking Technologies

The Website may use cookies, analytics tools, advertising pixels or similar technologies to operate the Website, understand usage, measure advertising performance and improve services.

For more information about how information is handled, please read our Privacy Policy.

12. Accuracy and Availability

We make reasonable efforts to keep Website content accurate and available, but we do not guarantee uninterrupted access or that every piece of information will always be error-free or current.

We may temporarily suspend or modify parts of the Website for maintenance, security, technical updates or operational reasons.

13. Limitation of Liability

To the extent permitted by applicable law, Pothik Foods will not be responsible for indirect or consequential losses arising solely from Website downtime, third-party service failures, misuse of the Website or circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any right or liability that cannot lawfully be excluded under applicable law.

14. Customer Rights

Nothing in these Terms is intended to remove or restrict any mandatory consumer right available to customers under applicable laws of Bangladesh.

15. Privacy

Personal information submitted through the Website is handled in accordance with our Privacy Policy.

16. Changes to These Terms

We may revise these Terms & Conditions when necessary to reflect changes in our products, services, Website operations or applicable requirements.

Updated terms become effective when published on this page, unless another effective date is specifically stated.

17. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the applicable laws of Bangladesh.

18. Contact Us

If you have questions about these Terms & Conditions, an order or our services, you can contact us using the following information: